Refund Policy

1. Two Product Types

• Flights: Refunds and date changes follow the airline’s fare rules for your PNR, plus any non-refundable service fee clearly shown by KubeAir at checkout (if applicable).
• Tour packages & ground products: The standard schedule in Section 3 applies unless the package page shows a different cancellation chart.

2. How to Cancel on KubeAir

1. Log in to your KubeAir account and open My Trips, or email care@kubeair.co with your booking ID / PNR.
2. You can also call our toll-free line 1800 309 4821 during business hours (Mon – Sat, 9:30 AM – 7:00 PM IST).
3. Share the reason for cancellation, passenger names, and preferred refund method (original payment path).
4. Cancellation is treated as effective when KubeAir acknowledges your request in writing (email/dashboard), subject to supplier acceptance for flights.

3. Standard Tour / Package Schedule

Unless the package page states otherwise:

Peak dates (festivals, long weekends, Char Dham seasons, etc.) may show a stricter chart on the package page. Always read that section before you pay.

4. Flight Cancellations & Changes

• Airline fare rules control refundable vs non-refundable tickets, change fees, and no-show penalties.
• KubeAir will raise the cancellation / change request with the airline or supplier after you instruct us (or after self-serve portals when available).
• Approved airline refunds are credited by the airline/payment rails; timelines are typically longer (often 7–21 business days, sometimes more) and depend on banks and the carrier.
• If KubeAir charged a separate convenience or assistance fee marked non-refundable at checkout, that fee is retained as disclosed.
• Schedule changes initiated by the airline may entitle you to rebooking or refund per airline policy; we will assist with communication.

5. Refund Processing

• Approved refunds are returned to the original payment method when the gateway allows it.
• After KubeAir and/or the supplier approves a refund, posting to your bank/UPI usually takes additional business days.
• Gateway charges, unused seat-select or meal purchases already issued by the airline, and taxes already remitted may not be reverseable in full.

6. Partial Payments

For packages taken on advance + balance: if you cancel before the balance due date, the tour schedule in Section 3 applies to the full package price. Unpaid balance is waved on cancellation. Missing a balance deadline may auto-cancel the trip and forfeit the advance as described on the booking confirmation.

7. Rescheduling

• Tours: Date changes may be allowed subject to availability and a reschedule fee. Requests 7+ days out are more flexible. Within 7 days, treat as cancel + rebook under Section 3.
• Flights: Changes follow airline rules and any fare difference plus airline change fee.

8. Cancellations by KubeAir

If we cancel a tour due to low group size, operational issues, safety, or force majeure:

• You receive a 100% refund of amounts paid to KubeAir for that package, or
• A free move to another available departure (your choice, subject to availability).

For flights cancelled by the airline, the airline’s remedy applies; KubeAir helps with rebooking or refund filing. We are not liable for separate expenses you arranged on your own (for example extra hotel nights or surface transport) unless required by law.

9. Non-Refundable Items

• Third-party tickets, permits, or activities already purchased and consumed.
• Hotel no-show or early checkout penalties levied by the property.
• Portions of a multi-day tour already delivered before cancellation.
• Promos or fares marked “non-refundable” at checkout.

10. Failed or Duplicate Payments

If money left your account but KubeAir did not confirm a booking, request auto-reversal from the gateway bank first (often 5–7 business days). If it fails, email us with the transaction ID, amount, time, and UPI/bank reference so we can escalate with the payment partner.

11. Disputes

If you believe a refund was miscalculated, contact KubeAir within 14 days of the refund notice. We will review and reply within 7 business days of receiving complete details.