Terms & Conditions

Operated by KubeAir. Registered / service address: Unit 1204, 12th Floor, One BKC, Plot C-66, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051.

1. About KubeAir

KubeAir is a travel booking platform based out of Mumbai. We help customers compare and book flights, curated tour packages, ground transfers, and related travel services across India. Depending on the product, we may act as a marketplace, organiser, or facilitator coordinating airlines, ground operators, hotels, and other partners.

Flight fares, baggage rules, schedules, and airline policies are set by the operating carrier. Tour packaging and ground services are delivered as described on each product page at the time of booking.

2. Eligibility & Account

• You must be at least 18 years old to create an account and complete a paid booking.
• You are responsible for keeping login credentials confidential and for all activity under your account.
• All booking and traveller details must be true, complete, and match government-issued ID where required by the airline or operator.
• KubeAir may suspend or terminate accounts involved in fraud, abuse, payment disputes in bad faith, or violation of these Terms.

3. Bookings & Availability

• All flight seats, tour seats, and hotel inventory are subject to availability and live supplier inventory at the moment payment is confirmed.
• A booking is confirmed only after successful payment and issuance of a booking / PNR / trip confirmation (email, WhatsApp, and/or account dashboard).
• Prices are shown in Indian Rupees (INR) unless stated otherwise and may include applicable taxes and fees as disclosed at checkout.
• KubeAir may decline or cancel a booking in case of obvious pricing errors, supplier unavailability, failed risk checks, or suspected fraud—with a refund of amounts successfully charged where the booking could not be delivered.
• Itinerary, cabin class, baggage allowance, meal preferences, reporting time, and inclusions/exclusions are as shown on the product page / ticket email for that booking.

4. Flights

• Airline tickets are subject to the airline’s conditions of carriage, fare rules, and schedule changes.
• KubeAir does not operate aircraft. Operating carrier details appear on your e-ticket / PNR confirmation.
• You must arrive at the airport with valid ID and with sufficient time for check-in, security, and boarding as required by the airline.
• Schedule changes, delays, cancellations, and missed connections are governed by the airline’s policy and applicable DGCA / consumer rules. KubeAir will assist with status updates and rebooking support where possible.
• Name corrections, cabin upgrades, seat / meal selection, and free date changes depend on airline rules and may attract extra fees.

5. Tour Packages & Ground Services

• Package inclusions (transport, hotel category, meals, sightseeing) are as listed for that package.
• Minor substitution of hotels, vehicles, or sightseeing order of a similar standard may occur for operational reasons.
• Travellers must follow tour manager and driver instructions, especially in hills, pilgrimage routes, and restricted zones.

6. Payments

• Payments are accepted online through our payment partners (for example UPI, cards, net banking, and wallets as enabled on the site).
• Partial advances may be offered on select tours; remaining balance must be paid by the deadline communicated at booking.
• Failure to pay a balance by the due date may result in cancellation as described in the Refund Policy.
• Bank fees, gateway declines, or FX conversion charges (if any) on your side remain your responsibility.

7. Traveller Responsibilities

• Carry valid government-issued photo ID for every passenger (Aadhaar, passport, voter ID, driving licence, or airline-accepted ID).
• Ensure passport validity, visas, and other documents for any journey that requires them.
• Report time / boarding point must be met; KubeAir is not responsible for missed flights or departures caused by late arrival.
• You are responsible for personal belongings and for compliant behaviour on aircraft, buses, hotels, and destinations.

8. Itinerary Changes & Force Majeure

Travel plans may change due to weather, operational constraints, airline decisions, road closures, landslides, government restrictions, public health orders, strikes, natural disasters, or other events outside reasonable control. KubeAir will make reasonable efforts to inform you and arrange alternatives. We are not liable for consequential losses arising solely from such events, but we will act in good faith to limit disruption.

9. Cancellations

Customer and supplier cancellations, refunds, and date changes are governed by our Refund Policy, the fare / package rules shown at booking, and—for flights—the airline’s rules. Where these conflict, the more specific product rules and the Refund Policy apply as described there.

10. Liability

• KubeAir’s role for flights is primarily as a booking facilitator; carriage is by the airline.
• Third-party hotels, operators, and airlines are responsible for their own service standards and safety.
• Except where caused by our proven negligence, we are not liable for injury, illness, loss, theft, or death during travel.
• To the fullest extent permitted by law, our aggregate liability for any claim related to a booking will not exceed the amount you paid KubeAir for that booking.

11. Reviews & User Content

By submitting reviews, photos, or feedback, you grant KubeAir a non-exclusive, royalty-free right to use and display that content for service improvement and marketing. Content must be lawful, honest, and not defamatory.

12. Intellectual Property

Logos, text, design, images, and product descriptions on kubeair.co are owned by KubeAir or our licensors. Unauthorised copying, scraping, framing, or commercial reuse is prohibited.

13. Governing Law & Disputes

These Terms are governed by the laws of India. Subject to applicable law, courts in Mumbai, Maharashtra shall have exclusive jurisdiction. Please contact us first so we can try to resolve issues amicably.

14. Changes to Terms

We may update these Terms from time to time. The version posted on this page applies to new bookings made after the update. Material changes to ongoing bookings will be communicated where required by law or contract.